FIOS FARCE BEWARE

I have Verizon Fios.  Problem comes up with the television.  Things like watching a show and it interrupts as if some words were being edited, or just black out for a few seconds and come back.  Then errors were showing on the box.  Had to keep reloading.  Okay, so I call and make an appointment.  

A guy comes to my house and changes the box, does something with each of the wires....just goes to town and spends a few hours trying to fix.  It seems to be okay after he leaves.

Less than a month later, I'm having problems.  They have me make an appointment on, let's say, Wednesday between 11 am and 2 p.m.  

It is Tuesday morning when my phone rings at 8 a.m. and I am still asleep.  I do not get up and answer a phone.  Too many marketing people who keep telling me that it's the last time they are going to call me.  I have an answering machine.  At 8:30 I hear my doorbell...keeps ringing....banging at the door.  I'm thinking that there is some emergency.  Too early for a package that I'm not waiting for.  It takes a long time for me to get to my front door from where I sleep.  I grab my bathrobe and make my way towards the door.  Telephone rings and it's a guy from Verizon.

He tells me that he sees this on a list and that he is in the area.  I told him that my appointment isn't until tomorrow.  He asks what the problem is.  I tell him that he just woke me up and I will deal with this tomorrow.  

I call Verizon for a confrontation that they were not looking to have.   They think that the guy was doing me a favor.  I told them that the guy is being selfish.  An argument continues as after I talk to a tech person I now talk with a customer service rep.  I want them to take money off of my bill for the upset and eventually get it....after speaking to a supervisor.

It is Wednesday and I get the "half hour before arriving" phone call.  I am alone at this time and a female.  He tells me that there is a second person with him.  I am also a senior citizen with a problem walking.  Why would I give two male strangers access to my home to walk around and not be able to follow them?  

I tell the guy to forget it.  I think about whether to make an appointment.  On Thursday, not having to go out and things to do, I am in my robe.  The phone rings....it's a guy from Verizon who says he's in the area and can be at my home in 20 minutes.  "I didn't make an appointment", I told him and it's not going to happen. 

Later, Verizon calls me about rescheduling the appointment from Wednesday.  

Now, let me add another thing.  There is some 11 dollar charge for "security online" and I had told them to remove it.  After talking with someone I decided to take it and told them to put it back. 

I get an email saying that I need to download or upload...whatever.  My computer doesn't seem to want to do this.  I call and ask, "If you were able to uninstall this feature, why can't YOU install it?"  They tell me that they can't do it.   

I had a conversation with someone who used to work for Verizon.   As it turns out, Verizon employs contractors who get paid by the jobs that they do.  So, if they can do mine, it's money for the contractor.  Any problems...like stealing something, breaking something, checking out your home to see if you have valuables, etc.  it's not Verizon's issue because it is not a Verizon employee.

If you request service tell the you want a Verizon employee and not to send out a contractor. 

Robert Allen Idiots

I'm sure that you've gotten marketing calls, the latest scam being Robert Allen seminars. It's always the same pattern. Your phone rings, you pick it up and say "hello" and there is dead air. You repeat the "hello". Then someone asks for you. Now, the first time dealing with this, you may even listen to the shpiel. But, just because you said, "No" to it, doesn't mean that you're off their list. My patience tends to run out after awhile. At first, after I get the dead air and repeat myself, I say, "DIDN'T YOU HEAR ME SAY, 'HELLO' THE FIRST TIME?"

Well, I had enough! I get a call today with the same pattern and said, "Who is this"? The person probably gave his name and mentioned Robert Allen. I slowly said, "Tell Robert Allen to remove his penis and shove it up his ass and then I'll take the seminar. Do you understand me?" There is a pause. I then say, "Tell Robert Allen to go fuck himself. Did you understand that?" Another pause and then I hung up.

In the meantime I am on another call during all of this and not knowing whether a call is important, I had to put the other person on hold. Yes, it was the same thing but a different person. I repeated the two requests. Pause. "Did you say that you wanted to take the seminar"? Would you believe it? I got back to my other phone call.

Here's the problem. The guy has a script in front of him on the screen which includes what the "victim" might ask or respond with and what the caller needs to respond with. THERE ARE NO RESPONSES LISTED FOR EITHER REQUESTING TO HAVE ROBERT ALLEN FUCK HIMSELF OR REMOVE HIS PENIS AND DO IT.

Perhaps they need to list responses such as: Tell person that you will be happy to tell him, but that they can say this in person at the seminar, after he removes his penis.