UPyourS! AGAIN

It's 6:25 p.m.  Do you know where my package is?  Yes...once again.  I different company is delivering frozen food, overnight, to arrive at "the end of the day".   So, will I get it or will they haul it back to Maspeth and let it go bad?  Hint....I don't expect to be staying home all day tomorrow.  Call into Maspeth. Let's see how it goes with UPyourS! Got it at about 7:45 p.m.

UPyourS!

It's 7:25 p.m.  Do you know where you package is?  Yes, UPS again...Undescribably Pathetic Service.  This one has pints of ice cream in it.  Label has dry ice and perishable.  It was overnighted and arrived in my local Maspeth facility and on the truck at 7:22 a.m.  It's been sitting there for TWELVE hours now and supposed to arrive "at the end of the day". Put in a phone call and facility is supposed to call me back as to what's going on.  Can't wait for this one!

Update.  It is now 8:55 p.m.  No one has gotten back with me so I called again.  They called the facilities in Maspeth and no one answers.  The person said that someone would get back with me this evening...yes, assured me.   Needless to say that if it goes out tomorrow the ice cream will have melted, especially if it has it as "by the end of the day".  This is worse than waiting for furniture to arrive.!

New name for them....UPyourS!  

Serge from Maspeth called me at 9:10 p.m. and agrees that there is a problem with my getting these perishable items.  He is going to check on it an get back with me.  Let's see...News at 11?

It's almost 11p.m.   At 9 p.m. it went back to Maspeth and will be delivered on the next business day.   Cherry chip soup!!!   Spoke with Serge.  Backup from the snow storm of last week.   Will post when it arrives. UPDATE!   It arrived at about 11 a.m.  and softened.   Not great for putting back in freezer and getting freezer burn.

It is now 3:30 p.m.  and waiting for TWO packages.  Both companies shipped out the food.  Graeter's did an overnight and the food company (which I will talk about later) sent it to be here "by the end of the day".

It is FRIDAY.  That means that if it doesn't make it...MONDAY is the next delivery.  News at 11! 

UPDATE: Food has arrived and without dry ice totally melted.  Thanks to Serge who called the driver to make sure that my packages would be delivered today.  Hooray for Serge! 

UNBELIEVABLY POOR SERVICE

A package was coming to me via Unbelievably Poor Service.  Better known as UPS.   Good grief. The package contained frozen food and marked as "perishable" I am sure!  Dry ice in it and sent 3day to arrive 2/8 "by the end of the day".

It was about 5 p.m. and had been checking the tracking.  It started out in Kansas on 2/5 at 9:40 p.m. when it was scanned and departed on 2/6 at 12:02 a.m.  Okay that's less than 3 hours.  It arrives in Secaucus, NJ on 2/7 at 10:40 a.m. ...about 22 hours later.  The departure scan has it as 1:21 a.m.  on 2/8.  That's about 15 hours later and it arrives in Maspeth (approximately 15 minutes from my home) at 2:15 a.m. about an hour later.  Hey, that pretty good.  BUT WAIT!  It is now Out for Delivery at 5:01 a.m. and only 3 hours later.

It is approximately 5 p.m. when I call UPS to find out as to what constitutes "end of the day".  I am told by 7 p.m. or sometimes later if they haven't gotten all of the packages out.   At 7 p.m. I go online to read, "Emergency conditions beyond UPS control".

I call.  I ask the woman as to why, after noticing that it's labeled as being perishable and most likely has something indicating that there is dry ice, that they don't give it a priority before the snow storm got worse!  She is telling me that the package does not indicate it being perishable, etc.  I know it is since the food is supposed to arrive frozen.

She is first saying that although the tracking is reading "Out for delivery" that it did not go on the truck.  I question her as to why it would say it if it didn't go out.  She puts me on hold.  Get's back and says that she made a mistake and that it did go on the truck.

When will it get delivered?  Hey, Friday is the delivery day.  No delivery on Saturday or Sunday!  By Monday, it will be not only thawed but not at a refrigerated temperature.  Do they not look at the perishable indication and not care?

This is both a loss to the producer in the amount paid for shipping as well as the loss in food.  We are not talking cheap food, either.

I mean....the package is 15 minutes away from my house and they couldn't get it to me?  I have yet to not have a problem with this Unbelievably Poor Service! 

Update. The package arrived on Monday late afternoon.  Needless to say all was thrown out.  But to the receiver it is deceiving as everything was cold, but that is most likely due to the weather.   It looked as if there was meat blood all over.   Proved that at least one product totally defrosted.

Unbelievably Poor Service (UPS)

Does anyone want to do more than a half-assed job? Last week the UPS (Unbelievably Poor Service) guy delivers a package. When I answer the door I see that the package is a bit soaked. The guy, whose name is Angel, is next door with more wet packages and a hand truck. I asked him how the package got wet and he said that it was raining just a little while ago. I asked him where the truck was and he told me that it was across the boulevard. When I finally get to speak with a supervisor John Cruz, at the UPS that dispatches in the area, he says "What's the difference if the truck was in front of your house and it rained?" When I tell him that it wouldn't have gotten that soaked, he doesn't seem to have an answer.

Now this gets better. The other day I get a package. I see that someone is approaching my stoop and can detect that it's UPS. I'm on the phone, excuse myself, get to the door and he is gone. The package is on the top of my stoop and the truck is just down the block. HOWEVER...the package is crushed! I stand out there not wanting to call to the guy and hoping that he may be looking out of the side mirror to notice me.

Nothing. Now, what stopped him from leaving a note about this? When I track the package I notice that it was sent out just the day before and there is no memo in regards to the package being damaged, so I must conclude that it was the fault of when it was dispatched from the local UPS.

Earlier that day, I was on my way shopping, saw a UPS truck and two guys getting out. It looked as if one guy was the driver and one was the guy delivering. I could see the back of the truck when he opened it. Boxes were simply thrown about without caution.

My package contained items from Rowena's including two cakes, both crushed. When I speak with John Cruz, he simply tells me to file a complaint and that the sender will get reimbursed and able to ship the contents again. "Will she have to pay for shipping again?" "Yes", says Cruz. In addition, the package will have to be picked up and brought in for inspection. WHAT!!!!!!!?????? With this kind of service and attitude, how many people do you think will want to file a complaint rather than "just forget about it".

Now I asked to have Sergio, another supervisor that I have dealt with in the past for complaints, call me as well as the manager, Willy Grey. Suffice to say that neither called me as I'm sure that they don't want to be confronted or delve into why the package was crushed in the first place.

I'm sending these photos to Rowena.

UPS SUCKS AGAIN !

Ultimate Poor Service strikes again. I am expecting a package, namely a King Cake from Julie Anne's in Shreveport. They sent it next day service. I'm waiting for the package and around 2 p.m. call Julie Anne's to get a tracking number. I go online to find that the package is at the local UPS but due to weather conditions, there's an "exception". In the meantime, there didn't seem to be a problem with my regular mail delivery, despite the snow. It wasn't as if it were a foot of snow on the ground.

I call UPS to inquire and a women at customer service tells me that the package will be delivered by 7 p.m. having priority since it was to be an overnight service. It's getting close to 7 p.m. when I call again. There's no note that I even called, let alone their not knowing who told me that. I ask to speak to a supervisor and Tim Woody gets on the phone. After telling him that I needed this package since I would be using the contents while on my radio show he tells me that he will make a call to the local place and get back with me in ten minutes.

No phone call. I call UPS again. This time I first talk to customer service and then "William ID 2100" another supervisor. It appears that although I view a time and "Out for Delivery", it doesn't mean that it is actually out for delivery, but scanned and ready to go out for delivery. Thus, when you send a package UPS overnight it doesn't mean that they will keep their agreement, let alone lie about the situation or promise to get back to you.

It is way to late for the package to even get to me and I get a phone call from the supervisor at the local UPS, who I have dealt with before. He tells me that there is a backup starting from the last snow storm and then Valentine's Day, etc.

I don't expect the cake to be fresh, let alone that there is a cream cheese frosting going to hell. He tells me to call the company and have them make a claim. That doesn't help me, of course.

Oh, the last time, I sent out three packages. Two were going to one address in PA and one going to an address in MN. All three went to PA in spite of the fact that I hand wrote both the address and return address on each of the boxes. One of the packages was a blender. My sister thanks me for the blender. What am I supposed to say..."send me back the blender, even though you already used it" ?

So, now the guy at the local UPS says that he will put in a request to have the package sent to me by 10:30 a.m. I am starting the radio show at 5 p.m.

It is about 1 p.m. the next day and not only did I not get this package, which says, "Out For Delivery" but a one day morning overnight is hung up at the UPS in Shreveport.

So, UNTIMELY PACKAGE SUCKS does it again.

Mystery Package Delivered

It was about 20 minutes prior to my radio show when UPS arrived with "The Package". I could smell the aroma of a rotting apple...and yes, its was. The smell wasn't overwhelming due to a company sending us lavender. Let's begin with the bottle of wine that I wasn't even sure about. Aside from being a red wine, which I am allergic to, it was paper wrapped and then wrapped in bubble. When I removed the paper, I noticed that the foil top was almost removed and a part of the cork had risen from the top. I'm not sure what that means, and if it has to do with its arriving almost two weeks later. Next, there was a company called C Shop that gave us a gift box of various chocolates and other candies. The box was crushed and all candies were melted, some of which the wrapping was opened and stuff had oozed out and onto much of my press kit papers. There was a pint of honey roasted peanut butter, but the plastic container had cracked and some of the peanut butter had oozed out. Then there was this Camembert Cheese, having not been refrigerated for about two weeks. Pretzels in a small plastic bag had gone stale. Only salvageable food was the bag of some special hazelnuts. I think I'll have them with a bottle of Blue Moon beer.

As The Package Turns

After going out for the day I return to find a message from Andrika (not sure of the spelling) who owns up to placing the wrong address on the label and says that I should be receiving the package tomorrow (Thursday). Wait! Did someone from PURPLE SMILE WINES call UPS yesterday as instructed so that I would get the package today. Although she apologized for the error, someone didn't own up to the truth when I asked if the call was made yesterday. How do I know? Tracking, again. It says that at approximately 1 p.m. EST, the package was rerouted to the correct address. That means that the call must have been made today. So, now the contents of the package, which was handed over on the 18th will not be seen until the 30th. Good grief! In the meantime, due to having not called early enough, the package was again delivered to the wrong address and no one was home to sign for it. Hey, it simply states that an adult has to sign for it. The person could simply to that I enjoy the bottle of wine and smelly cheese.

I'm really wondering who the UPS guy was that made the delivery to the wrong address, as we're talking about two blocks away. With so many UPS deliveries here, you'd think he'd know my last name by now. Tune in tomorrow for the results.

Mystery Package

Leaving Bellingham,WA on Saturday the 18th I decide to request that the organizing group send me a package of various items that were picked up along the trip, such as press kits and food. I am waiting for the package and ask when it should arrive so that I can complete my articles and do have a concern about a large wedge of cheese. I'm not sure as to whether there was a bottle of wine as I did take home a bottle of red wine, wrapped it up well and placed it in my luggage to go under the plane. When I opened the luggage, it appeared that security needed to look at the bottle of wine but did not wrap it up in the jacket to cushion it. However, it did not break. Okay, back to the package. I am told that the package was sent out on Tuesday and will arrive by Friday. It is sent via a place called Purple Smiles Wine in Fairhaven as they are licensed to send alcohol. Friday is arriving (still concerned about whatever perishable food has gone in there)and I call Purple for a tracking number. Seems that it was shipped UPS Ground and to arrive on Tuesday, the 28th. I stay home and am even concerned about hitting the toilet so as not to miss UPS. It is supposed to arrive by 7 p.m. and it is now 6 p.m.

I check the tracking again to find out that at 5:06 or whatever, there was no one to sign for it and it states that an adult has to sign for it. I call UPS to find out that the package was sent to 9434 instead of 9134. UPS says that I either have to hike over to their building (not a place that you can take public transportation and even if I did, it would cost me $4.50 rt (the fares here went up) to pick up this 8 lb package of which I don't even know what the fark is in it anymore.

I call Purple and they say that they put it into the system as 9134 but not clear as to what actually went on the packing slip...or who put the address on the packing slip. Now, UPS says that they have to call UPS to tell them of the error in order for me to get the package delivered to my home. They say that they will take care of it and call me back with the information. Despite a few calls, I am not called back.

Okay, so let's say that they take care of this tomorrow (Wednesday), I probably won't get it until Thursday as I picture rotten fruit and a wedge of cheese which was originally a white cheese and has become a sort of bleu cheese. I also picture the UPS guy needing to wear a gas mask and swatting flies.

Now, it is possible that UPS made an error. They have done this before...big time as I addressed the labels of three packages for pickup and even wrote the addresses on the boxes and despite my effort, all three packages went to the same location...two were going to Pennsylvania and the other to Minnesota.

So I await to see the mystery package and who will own up to placing the wrong address. If someone was home at the 9434 address, they could have simply signed for it and kept it. It didn't request my signature...just one of an adult.

Tune in for "All My Packages"..."As The Package Turns"...."One Package to Live" or "General Bellingham".