UPS SUCKS AGAIN !

Ultimate Poor Service strikes again. I am expecting a package, namely a King Cake from Julie Anne's in Shreveport. They sent it next day service. I'm waiting for the package and around 2 p.m. call Julie Anne's to get a tracking number. I go online to find that the package is at the local UPS but due to weather conditions, there's an "exception". In the meantime, there didn't seem to be a problem with my regular mail delivery, despite the snow. It wasn't as if it were a foot of snow on the ground.

I call UPS to inquire and a women at customer service tells me that the package will be delivered by 7 p.m. having priority since it was to be an overnight service. It's getting close to 7 p.m. when I call again. There's no note that I even called, let alone their not knowing who told me that. I ask to speak to a supervisor and Tim Woody gets on the phone. After telling him that I needed this package since I would be using the contents while on my radio show he tells me that he will make a call to the local place and get back with me in ten minutes.

No phone call. I call UPS again. This time I first talk to customer service and then "William ID 2100" another supervisor. It appears that although I view a time and "Out for Delivery", it doesn't mean that it is actually out for delivery, but scanned and ready to go out for delivery. Thus, when you send a package UPS overnight it doesn't mean that they will keep their agreement, let alone lie about the situation or promise to get back to you.

It is way to late for the package to even get to me and I get a phone call from the supervisor at the local UPS, who I have dealt with before. He tells me that there is a backup starting from the last snow storm and then Valentine's Day, etc.

I don't expect the cake to be fresh, let alone that there is a cream cheese frosting going to hell. He tells me to call the company and have them make a claim. That doesn't help me, of course.

Oh, the last time, I sent out three packages. Two were going to one address in PA and one going to an address in MN. All three went to PA in spite of the fact that I hand wrote both the address and return address on each of the boxes. One of the packages was a blender. My sister thanks me for the blender. What am I supposed to say..."send me back the blender, even though you already used it" ?

So, now the guy at the local UPS says that he will put in a request to have the package sent to me by 10:30 a.m. I am starting the radio show at 5 p.m.

It is about 1 p.m. the next day and not only did I not get this package, which says, "Out For Delivery" but a one day morning overnight is hung up at the UPS in Shreveport.

So, UNTIMELY PACKAGE SUCKS does it again.

Shreveport Saga: King Cake

King Cakes are the thing going for Mardi Gras. These cakes basically look like a coffee cake with colored sugar on the top. Some places use a recipe that is more like a bread and some make it like a cake. I was at Julie Anne's where Gary Galle took us in the kitchen to view the process. I loved there's due to the cake itself and the cream cheese frosting inside and on top. All King Cakes have a small plastic baby hidden. The person who gets the slice with the baby has to buy the next cake...so long as they haven't choked on it and left the earth. The origin of this is that the baby represented baby Jesus. However, I haven't heard anyone yell, "Jesus Christ. I think I might have swollowed the baby!" Actually, the cake was so good that the person who found the baby licked every morsel from it.

Julie Anne's Bakery and Cafe is located at825 Kings Hway in Shreveport. I hear that you can order their cakes and have them sent to you. 318-424-4995