Unbelievably Poor Service (UPS)

Does anyone want to do more than a half-assed job? Last week the UPS (Unbelievably Poor Service) guy delivers a package. When I answer the door I see that the package is a bit soaked. The guy, whose name is Angel, is next door with more wet packages and a hand truck. I asked him how the package got wet and he said that it was raining just a little while ago. I asked him where the truck was and he told me that it was across the boulevard. When I finally get to speak with a supervisor John Cruz, at the UPS that dispatches in the area, he says "What's the difference if the truck was in front of your house and it rained?" When I tell him that it wouldn't have gotten that soaked, he doesn't seem to have an answer.

Now this gets better. The other day I get a package. I see that someone is approaching my stoop and can detect that it's UPS. I'm on the phone, excuse myself, get to the door and he is gone. The package is on the top of my stoop and the truck is just down the block. HOWEVER...the package is crushed! I stand out there not wanting to call to the guy and hoping that he may be looking out of the side mirror to notice me.

Nothing. Now, what stopped him from leaving a note about this? When I track the package I notice that it was sent out just the day before and there is no memo in regards to the package being damaged, so I must conclude that it was the fault of when it was dispatched from the local UPS.

Earlier that day, I was on my way shopping, saw a UPS truck and two guys getting out. It looked as if one guy was the driver and one was the guy delivering. I could see the back of the truck when he opened it. Boxes were simply thrown about without caution.

My package contained items from Rowena's including two cakes, both crushed. When I speak with John Cruz, he simply tells me to file a complaint and that the sender will get reimbursed and able to ship the contents again. "Will she have to pay for shipping again?" "Yes", says Cruz. In addition, the package will have to be picked up and brought in for inspection. WHAT!!!!!!!?????? With this kind of service and attitude, how many people do you think will want to file a complaint rather than "just forget about it".

Now I asked to have Sergio, another supervisor that I have dealt with in the past for complaints, call me as well as the manager, Willy Grey. Suffice to say that neither called me as I'm sure that they don't want to be confronted or delve into why the package was crushed in the first place.

I'm sending these photos to Rowena.